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More answers on pricing and installing.
How do I move my license to a new computer?
Deactivate the old computer from your dashboard, then activate the new one. You can do this any time.
I didn't get my license key. What now?
Check your spam folder for an email from us, in the inbox you bought with. It is also in your dashboard. Still missing? Send us a message from that email address.
An API key says it is invalid. What should I check?
Copy the key again from the provider's dashboard with no extra spaces, and check it hasn't been deleted. Or switch to local Whisper, which needs no key.
A word in my captions is wrong. Can I fix it?
Yes. Click the word in the editor and type the fix. You can also edit whole sentences and timing before you export.
What's your refund policy?
Try everything on the Free plan first: it is the full app, with a watermark on exports. A license that has never been activated can be refunded; email us from the address you bought with. Once a license is activated on a computer, the sale is final, except for exceptional cases such as a duplicate charge or buying the wrong plan by mistake.
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